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Current and Recent Surveys

BC Stats’ surveys are conducted by mail, telephone or electronically.

To confirm the legitimacy of a survey conducted by BC Stats you can:

  • look up the name of your survey in the list of current and recent surveys below
  • leave a message on the toll-free survey-line 1 888 447-4427

BC Stats telephone surveys are administered by various market research firms including Advanis, R.A. Malatest and Associates, and NRG Research Group. You might be contacted by telephone during the day, in the evening, or on weekends.

Do I have to participate in this survey?

Participation in all BC Stats’ surveys is voluntary but your participation is important.

To ensure the most valid and complete results, it is very important that the people selected answer the survey questions. Without your cooperation, BC Stats could not produce reliable and valid data that supports important policy and program decisions.

Confidentiality

BC Stats takes confidentiality very seriously. Under the Statistics Act, all information provided to BC Stats will be kept confidential, and used only for statistical purposes. We do not release any information that could identify individuals or businesses without their consent.

Current and Ongoing Surveys:

 Click on individual titles for details and contact information.

Current Surveys

  • Apprenticeship Student Outcomes (APPSO) Survey


    Collection period:  Annually from January through April
    Collection method: Telephone and Web
    Contact: Marti Lea Thib, 250-812-1040, MartiLea.Thib@gov.bc.ca
    Description: This survey collects outcomes and evaluative information from former apprenticeship students who have completed the final year of their apprenticeship technical training. This information is used to improve the quality of training, to meet accountability requirements, to help with policy development, and to inform prospective students.
    Report: http://outcomes.bcstats.gov.bc.ca/Publications/AboutPublications.aspx
  • Baccalaureate Graduates Survey


    Collection period: Annually from September through January 
    Collection method: Telephone and Web
    Contact: Jim Martell, 778-676-3975, Jim.Martell@gov.bc.ca
    Description:  The Baccalaureate Graduates Survey (BGS) has been designed to gather information on baccalaureate graduates' education satisfaction levels, education financing and student debt, as well as further education and employment outcomes.
    Report: http://outcomes.bcstats.gov.bc.ca/Publications/AboutPublications.aspx
  • BC Hydro Workforce Profile Survey


    Collection period:  Ongoing
    Collection method: Mail and Web
    Contact: Jean ten Have, 250.387.0331, jean.tenhave@gov.bc.ca
    Description: A point of hire employment equity survey to determine the representation of visible minorities, Aboriginal persons, and persons with disabilities. Survey has been conducted monthly since 1996.
  • BC Labour Market Agreement Outcomes Survey

    Collection period: Ongoing
    Collection method: Telephone and Web
    Contact: Ian Darling, 250-812-9058, Ian.Darling@gov.bc.ca
    Description: The BC Labour Market Agreement Outcomes Survey is conducted by Advanis on behalf of program service providers, BC Stats, and the Ministry of Jobs, Tourism and Skills Training. The survey follows-up with participants who took a course or program, or received services or funding through a program funded by the BC Labour Market Agreement. Participants are called or emailed approximately 3 and 12 months after they complete or substantially complete their program. The survey asks participants questions regarding their satisfaction with the program, employment status, occupation, industry, weekly hours of work, wages, further education or training, and solicits general comments about the program.
  • BC Public Service Exit Survey


    Collection period: Ongoing
    Collection method: Mail and Web
    Contact: 1-888-447-4427
    Description: The BC Public Service Exit Survey has been collecting data from employees voluntarily leaving the BC Public Service since April 2006. The Exit Survey is an ongoing program designed to provide the Business and Workforce Transformation division in Citizen Services, BC Public Service Agency, Strategic Human Resources, and participating government organizations, with a systematic evaluation on why employees are leaving the BC Public Service. The annual responses of those resigning or retiring from public service provide information and insight into factors behind an individual’s decision to leave. Analysis and compilation of the data tracks circumstances and issues that impacted those decisions, thus facilitating future strategies for employee engagement and retention.
  • Canada-BC Job Grant Outcomes Survey

    Collection period: Ongoing
    Collection method: Telephone and Web
    Contact: Ian Darling, 250-812-9058, Ian.Darling@gov.bc.ca
    Description: The Canada-BC Job Grant Outcomes Survey is conducted by Advanis on behalf of BC Stats and the BC Ministry of Jobs, Tourism and Skills Training. The survey follows-up with participants who took training or a program funded by the Canada-BC Job Fund Agreement. Participants are called or emailed approximately 3 and 12 months after they complete or substantially complete their program. The survey asks participants questions regarding their satisfaction with the program, employment status, occupation, industry, weekly hours of work, and wages. For more information, please see https://www.workbc.ca/Employer-Resources/Canada-BC-Job-Grant.aspx
  • Capilano University 2016 Employee Engagement Survey

    Collection period:  November 14 – 25, 2016
    Collection method:  Web
    Contact: 1-888-447-4427, BCStats.SurveyMail4@gov.bc.ca
    Description: A work environment survey of employees used to measure and identify opportunities to develop employee engagement.
  • Diploma, Associate Degree, and Certificate Student Outcomes (DACSO) Survey


    Collection period: Annually from January to June
    Collection method: Telephone and Web
    Contact: Marti Lea Thib, 250-812-1040, MartiLea.Thib@gov.bc.ca
    Description: This survey collects information from past students who took diploma, associate degree, and certificate programs from a public B.C. college, institute, or teaching-intensive university. The annual questionnaire collects information on employment outcomes, further education, ratings of programs, and student satisfaction. This information is used to improve programs, develop policy, meet accountability requirements, and inform prospective students.
    Report: http://outcomes.bcstats.gov.bc.ca/Publications/AboutPublications.aspx
  • FrontCounter BC Customer Satisfaction Survey

    Collection period: Ongoing
    Collection method: Telephone and Web
    Contact: Deborah Cooper, 778-676-3970 Deborah.Cooper@gov.bc.ca
    Description: FrontCounter BC provides citizens and businesses in British Columbia access to information, permits and other authorizations from the provincial government’s natural resource ministries. These services are provided in a "one-stop" delivery approach, through offices across the province and through a call centre accessed by a single toll-free telephone number. In developing service improvement strategies and performance monitoring, FrontCounter BC has established a performance benchmark of client satisfaction through a survey of its clients. This survey has been occuring monthly since 2006.
  • Labour Market Agreement for Persons with Disabilities Outcome Survey

    Collection period: bi-annual (August to September and February to March)
    Collection method: Telephone and Web
    Contact Rebecca Westle, 250-812-8615, Rebecca.Westle@gov.bc.ca
    Description: The Labour Market Agreement for Persons with Disabilities (LMAPD) is an agreement between the federal and provincial government designed to help persons with disabilities enter and stay in the labour market. The survey follows-up with former students who took a program funded by the LMAPD through a public B.C. college, institute, or teaching-intensive university. Former students are called or emailed approximately 3 and 12 months after they complete or otherwise exit their program. Where telephone and email contact information is unavailable, former students are mailed a letter inviting them to complete the survey via a web survey. The survey collects information on employment successes, plans for the future, satisfaction with the program, and further training.
  • Long Term Disability (LTD) Application Process Survey


    Collection period: Ongoing
    Collection method: Mail and Web
    Contact: 1-888-447-4427
    Description: The Long Term Disability Application Process Survey has been collecting data from BC Public Service employees since April 2007 on a monthly basis to measure and report on the satisfaction of claimants who had applied for long term disability (LTD). The aim is to help Disability and Rehabilitation staff further refine and ease the process for applicants.
    Report: Reports are released to the BC Public Service Agency in summer each year.
  • North Island College 2016 Employee Engagement Survey

    Collection period:  November 14 – 25, 2016
    Collection method:  Web
    Contact: 1-888-447-4427, BCStats.SurveyMail6@gov.bc.ca
    Description: A work environment survey of employees used to measure and identify opportunities to develop employee engagement.
  • Procurement Transformation Survey (#BCTECH Strategy)

    Collection Period:  October 24 to December 16, 2016
    Collection Method:  Web, and Mail Invitations
    Contact:  Brooke Somers, 250-818-3143, Brooke.Somers@gov.bc.ca
    Description:  This survey is being conducted by BC Stats on behalf of Procurement Transformation and will collect feedback on government procurement processes.  The information will then be used to help direct internal project efforts, and provide a baseline of the current experience that is expected to improve.

    If you have received a letter inviting you to participate in this survey, please click this link:  https://securesurveys.gov.bc.ca/procurement, and enter your confidential access code (provided in the letter).
  • SDSI LMAPD Monthly Survey 2016-17

    Collection period: Ongoing
    Collection method: Telephone, Mail and Web
    Contact: Kaylie Ingram, 778-676-3974, Kaylie.Ingram@gov.bc.ca

    Description: Under the Labour Market Agreements for Persons with Disabilities (LMAPD), the Ministry of Social Development and Social Innovation (SDSI) is undertaking a monthly survey of individuals with disabilities who have received employment services or supports at a WorkBC Employment Services Centre. The purpose of this survey is to improve employment opportunities and outcomes for WorkBC participants with disabilities. 

Recently Completed and Past Surveys:

 Click on individual titles for details and contact information.

Past Surveys

  • BC Public Service New Job Pilot Survey

    Collection period: January 29 - February 12, 2015
    Collection method: Web
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: This pilot survey collects information from permanent employees who have recently changed jobs within the BC Public Service to explore the circumstances leading up to their job change. This survey will provide insight into the key motivators for changing jobs within the BC Public Service and identify workplace supports that facilitate employees’ career aspirations.
  • BC Public Service Work Environment Survey 2015

    Collection period: October 6 - 30, 2015
    Collection method: Web and Mail
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: This survey, distributed to all regular and auxiliary employees in the BC Public Service, measures the health of the work environment and employee engagement within the organization. Questions cover many aspects of employees' day-to-day work, physical environment and tools, development and performance, co-workers, supervisors, the organization in general, and commitment to their work unit and the larger organization.
  • BC Transit Work Environment Survey 2015

    Collection period: October 21 – November 12, 2015
    Collection method: Email invitation to online survey
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: A work environment survey of employees used to measure and identify opportunities to develop employee engagement.
  • Financial Management Framework Survey

    Collection period: October 2014
    Collection Method: Web
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: The Office of the Comptroller General (OCG) is undertaking a multi-phase review of the current Financial Management Framework within the BC Public Service. BC Stats is conducting a survey of Expense Authorities (EAs) and Chief Financial Officers (CFOs) across government on behalf of the OCG. The purpose of this survey is to identify key risks in the current framework, and inform improvements to policies and procedures related to financial management as well as a future self-assessment tool for individuals working in this area.
  • HealthLink BC and Seniors Advocate Survey 2014

    Collection period: November - December 2014
    Collection method: Telephone
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: The HealthLink BC Survey is an annual survey that measures provincial awareness and usership of services including 811, Nursing Services, Dietitian Services, the BC HealthGuide Handbook, the HealthLink BC Files and the HealthLink BC website. The Seniors Advocate portion of the survey asks questions about issues facing BC seniors and evaluates awareness, usage, and satisfaction with government programs and services available to seniors.
  • Leveraging WES 2013: Learning from the Best

    Collection period: November 12 - December 19, 2014
    Collection method: Semi-structured interviews
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: BC Stats has partnered with the BC Public Service Agency to conduct a special topic research project during the off-cycle of the Work Environment Survey (WES) called Learning from the Best. The purpose of the research is to identify and share best practices and strategies to improve engagement and the work environment. This research will help inform others who are interested in developing effective strategies for making workplace improvements, engaging employees and fostering a culture of Being the Best place to work.
  • Liquor Distribution Branch Work Environment Survey 2015

    Collection period: October 8 - November 6, 2015
    Collection method: Mail and Web
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: A work environment survey of employees used to measure and identify opportunities to develop employee engagement.
  • Ministry of Finance Revenue Services Customer Satisfaction Survey

    Collection period: August 25-September 12, 2014
    Collection method: Web
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: The Ministry of Finance has consolidated revenue management processes (account management, billing, payment processing and collection functions) for program areas of various ministries. These services are provided through HP Advanced Solutions under the brand name Revenue Services of British Columbia (RSBC). BC Stats is conducting a survey to measure the satisfaction of employees who received revenue services from RSBC in the past year. The results of this survey provide performance measures to inform business decisions and to help improve services.
  • Ministry of Finance IM/IT Services Customer Satisfaction Survey

    Collection period: August 25-September 12, 2014
    Collection method: Web
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: The Ministry of Finance has consolidated Information Management and Information Technology services for program areas of various ministries. These services are provided through HP Advanced Solutions. BC Stats is conducting a survey to measure the satisfaction of the Province employees who received IM/IT services in the past year. The results of this survey provide performance measures to inform business decisions and to help improve services.
  • Office of the Auditor General (OAG) Work Environment Survey - 2016

    Collection period: January 26 – February 9, 2016
    Collection method: Web
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: This survey, distributed to all employees of the Office of the Auditor General, measures the health of the work environments and employee engagement within the organization. Questions cover many aspects of employees' day-to-day work, physical environment and tools, development and performance, co-workers, supervisors, the organization in general, and commitment to the work unit and the larger organization.
  • Service BC Centres In-Person Survey

    Collection period: June 10 – June 24, 2016
    Collection method: In-person in select Service BC offices
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: NRG Research Group conducted in-person surveys.
  • Service BC Registries and Online Services Survey

    Collection period: March 2015
    Collection method: Web
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: During this period, BC Stats will be inviting online customers to rate their satisfaction with an online service they used within the last 6 months.
  • Smoking Cessation Program Evaluation

    Collection period: January 5 - March 1, 2015
    Collection method: Phone and Web
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: On September 30, 2011, the Premier launched the B.C. Smoking Cessation Program, helping people stop smoking or using other tobacco products by assisting them with the cost of smoking cessation aids. BC Stats is administering a client outcomes survey as part of an evaluation of the B.C. Smoking Cessation Program.
  • Stress and Health Survey 2014

    Collection period: November 12 - December 3, 2014
    Collection method: Web and Mail
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: The objective of the survey is to learn more about your work experience in the broader context of health and well-being. The aggregate information from this survey will help employees, managers and human resource professionals gain deeper insights on what can be done differently across work units, within organizations and corporately to help improve experiences. A focused survey of this nature will help develop the right kind of improvements that will have the greatest benefit and meaning for you.
  • Transportation Investment Corporation Work Environment Survey 2016

    Collection period: March 2016
    Collection method: Web
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description:
    A work environment survey of employees used to measure and identify opportunities to develop and improve the workplace in key areas using year over year benchmarks.
  • Agricultural Land Commission Work Environment Survey 2016

    Collection period:  April 13 - April 27, 2016
    Collection method: Email invitation to online survey
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: A work environment survey of employees used to measure and identify opportunities to develop employee engagement.
  • BC Assessment Employee Engagement Survey 2015

    Collection period: May 2015
    Collection method: Web
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: This survey is being distributed to all permanent and temporary BC Assessment employees who were on staff as of April 7, 2015. This is their opportunity to express how they feel about their day-to-day work, environment and resources, development and performance, co-workers, and the organization.
  • BC International Student Survey

    Collection period: November 2014
    Collection method: Web
    Contact: 1-888-447-4427, BCStats@gov.bc.ca

    Description: The Ministry of Advanced Education, with the assistance of BCCAT's Admissions Committee and a system-wide Steering Committee contracted BC Stats to undertake a provincial survey of international students in November 2014. BC Stats conducted the online survey, targeting approximately 35,000 international students from post-secondary institutions in BC. Over 9,200 responded. Results are available here: http://www.bccat.ca/research/iss

  • BC Wildfire Service Work Environment Survey 2015

    Collection period: September through October 2015
    Collection method: Mail and web
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: A work environment survey of auxiliary employees used to measure and identify opportunities to develop employee engagement.
  • West Vancouver Police Department Work Environment Survey 2016

     

    Collection period:  May 4 - May 18, 2016
    Collection method: Email invitation to online survey
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: A work environment survey of employees used to measure and identify opportunities to develop employee engagement.

  • Ministry of Education and Ministry of Justice (multi-client survey)

    Collection period:  March - April, 2015
    Collection method: Telephone
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: The Ministry of Education is reviewing the Provincial Awards Program to ensure that scholarships and awards align with new directions in education transformation. The feedback gathered from this survey will help share the new program design.

    The Ministry of Justice and the Civil Resolution Tribunal (CRT) wish to gain insight into issues facing British Columbians and to evaluate awareness, attitudes about access to on-line services, provision of on-line services, on-line delivery of: negotiation, facilitation and/or on-line dispute resolution. The information gathered in this research project will play a fundamental role in assisting the Ministry of Justice and the CRT in the development of the CRT’s service and tools.
  • Root Cause Analysis Intercept Survey

    Collection period: September 9 - September 18, 2015
    Collection method: In Person
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: The survey is being undertaken by NRG Research Group on behalf of BC Stats, Service BC, and the Ministry of Technology, Innovation and Citizens’ Services to assess citizen and business satisfaction with service at Service BC centres.
  • Service BC Contact Centre Survey

    Collection period: February - April, 2015
    Collection method: Web
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: During this period, BC Stats will be inviting Contact Centre customers to complete the survey.
  • BC Oil & Gas Commission Work Engagement Survey 2015

    Collection period: October 13 - 26, 2015
    Collection method: Web
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: A work environment survey of employees used to measure and identify opportunities to develop employee engagement.
  • Camosun College 2015 Employee Engagement Survey

    Collection period:  October 21 – November 4, 2015
    Collection method:  Web
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: A work environment survey of employees used to measure and identify opportunities to develop employee engagement.
  • BC Societies Survey, 2015

    Collection period: November 12 - December 20, 2015
    Collection method: Web
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: A new Societies Act (The Act) was passed in May 2015 and it is anticipated to come into force in late 2016. This Act governs how societies (not-for-profit corporations) are created and run in B.C. For now, the current Society Act is still in effect; however, when the new Societies Act comes into force, all societies will be required to use an electronic system to file documents with the Corporate Registry. This short survey collects information about how the electronic system will work for societies when it comes online
  • Shared Service BC Tenant Satisfaction Survey 2016

    Collection period: November - December 2015
    Collection method: Web
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: Shared Services BC (SSBC) provides a broad suite of real estate and property management services to over 30,000 public servants in the British Columbia Public Service and the broader public sector. The survey asked tenant of buildings that SSBC leases, owns, or manages, to provide their feedback on a range of issues relating to their physical work environment (i.e., building and workspace). The feedback provided SSBC and its property management service provider, Workplace Solutions Inc. (WSI), with a better understanding of tenant needs and expectations, helped identify service improvements, and will assist in the development of future real estate and accommodation plans and approaches.
  • HealthLink BC Survey 2016

    Collection period: February to March, 2016
    Collection method: Telephone and Web
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: The HealthLink BC Survey measures provincial awareness and usership of services including 811, Nursing Services, Dietitian Services, the BC HealthGuide Handbook, and the HealthLink BC website.
  • Service BC Call Centre Customer Survey

    Collection period: January-February 2016
    Collection method: Telephone and Web
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: Service BC provides government services through the Service BC call centre (recently renamed from Enquiry BC). The purpose of this survey is to understand customer preferences when interacting with government and help improve the experience of Service BC call centre customers.

  • HIBC Customer Experience Survey – Citizens/Beneficiaries

    Collection period: August 2016
    Collection method: Telephone
    Contact: 1-888-447-4427, BCStats@gov.bc.ca

    Description: Health Insurance BC (HIBC) is responsible for the administration of the Medical Services Plan, which is MSP, including registration for MSP and processing applications for Premium Assistance and Fair PharmaCare. HIBC would like to understand citizens/beneficiaries level of satisfaction with their most recent service experience.

  • HIBC Customer Experience Survey – Physicians/Pharmacists

    Collection period: September 12-26, 2016
    Collection method: Online
    Contact: 1-888-447-4427, BCStats@gov.bc.ca
    Description: HIBC is responsible for the registration of all health care providers in the province, and payment of medical and pharmacy claims. HIBC would like to understand physicians/pharmacists level of satisfaction with their most recent service experience.
  • HandyDART Client Survey

    Collection period:  September 26 to November 7, 2016
    Collection method: Mail and Web
    Contact: 1-888-447-4427         BCStats.SurveyMail2@gov.bc.ca
    Description: This survey is being conducted by BC Stats on behalf of the Office of the Seniors Advocate (OSA) and will collect feedback from HandyDART clients across BC regarding their experiences using the service. The information will be used by OSA to assist in making recommendations to improve HandyDART services.
  • Office of the Information and Privacy Commissioner Work Environment Survey 2016

    Collection period: October 11 through November 1, 2016
    Collection method: Web
    Contact: BCStats.SurveyMail5@gov.bc.ca       
    Description: A work environment survey of employees used to measure and identify opportunities to develop employee engagement.
    NOTE: Sentis Research and BC Stats are conducting the survey on behalf of the Office of the Information and Privacy Commissioner.
  • BC Public Service - Career Development and Opportunities Survey

    Collection period: November 8 - December 2, 2016
    Collection Method: Web
    Contact: 1-888-447-4427        Work.Environment.Survey@gov.bc.ca
    Description: BC Stats is conducting this survey on behalf of the BC Public Service Agency. This survey asks regular and auxiliary BC Public Service employees to provide input about career development and opportunities in the BC Public Service. Survey feedback will help identify ways to foster employee career growth and support succession management efforts in the BC Public Service.

Collection Notice

BC Stats and the Ministry of Technology, Innovation and Citizens' Services will collect your comments and questions about BC Stats Current/Ongoing Surveys and Recently Completed/Past Surveys under the authority of s.26(c) of the FOIPPA, for the purpose of addressing your comments and questions. If you have any questions about this collection, please contact:

Martin Monkman
Provincial Statistician & Director, BC Stats
Service BC
Ministry of Technology, Innovation and Citizens' Services
Office phone: 250-216-5848 | Martin.Monkman@gov.bc.ca