Current and Recent Surveys

Expand all Collapse all

• Apprenticeship Student Outcomes (APPSO) Survey

  
  Collection period:  Survey will resume in January 2014
  Collection method: Telephone and Web
  Contact: Marti Lea Thib, 250-953-3702, MartiLea.Thib@gov.bc.ca
  Description: This survey collects outcomes and evaluative information from former apprenticeship students who have completed the final year of their apprenticeship technical training. This information is used to improve the quality of training, to meet accountability requirements, to help with policy development, and to inform prospective students.
  Report: http://outcomes.bcstats.gov.bc.ca/Default/Publications.aspx

• Baccalaureate Graduates Survey

  
  Collection period: Survey will resume in September 2013
  Collection method: Telephone and Web
  Contact: Jim Martell, 250-387-0334, Jim.Martell@gov.bc.ca
  Description:  The Baccalaureate Graduates Survey (BGS) has been designed to gather information on baccalaureate graduates' education satisfaction levels, education financing and student debt, as well as further education and employment outcomes.
  Report: http://outcomes.bcstats.gov.bc.ca/BGS/BGS_Info.aspx

• BC Assessment Employee Engagement Survey 2013

  
  Collection period: May to June, 2013
  Collection method: Web
  Contact: Esther Lee, 250-387-5978, Esther.Lee@gov.bc.ca
  Description: An annual employee engagement survey of all regular and auxiliary employees used in measuring aspects of the work environment to support improvements toward employee engagement.
  

• BC Labour Market Agreement Outcomes Survey

   

  Collection period: Ongoing
  Collection method: Telephone and Web
  Contact: Ian Darling, 250-387-0684, Ian.Darling@gov.bc.ca  
  Description: The BC Labour Market Agreement Outcomes Survey is conducted by Advanis on behalf of program service providers, BC Stats, and the Ministry of jobs, Tourism and Skills Training. The survey follows-up with participants who took a course or program, or received services or funding through a program funded by the BC Labour Market Agreement. Participants are called or emailed approximately 3 and 12 months after they complete or substantially complete their program. The survey asks participants questions regarding their satisfaction with the program, employment status, occupation, industry, weekly hours of work, wages, further education or training, and solicits general comments about the program.
  Report: Program year reports are available at http://www.jtst.gov.bc.ca/labourmarketagreement/

• BC Public Service Exit Survey

  
  Collection period: Ongoing
  Collection method: Mail and Web
  Contact: Deborah Cooper, 250-387-0332, Deborah.Cooper@gov.bc.ca
  Description: The BC Public Service Exit Survey has been collecting data from employees voluntarily leaving the BC Public Service since April 2006. The Exit Survey is an ongoing program designed to provide the Business and Workforce Transformation division in Citizen Services, BC Public Service Agency, Strategic Human Resources, and participating government organizations, with a systematic evaluation on why employees are leaving the BC Public Service. The annual responses of those resigning or retiring from public service provide information and insight into factors behind an individual’s decision to leave. Analysis and compilation of the data tracks circumstances and issues that impacted those decisions, thus facilitating future strategies for employee engagement and retention.

• BC Skills Connect for Immigrants Program (SCI) Evaluation Survey

  
  Collection period: Ongoing
  Collection method: Web
  Contact: Kelly McLeod, 250-952-6821, Kelly.McLeod@gov.bc.ca
  Description: The BC Skills Connect for Immigrants program, funded by the Ministry of Jobs, Tourism, and Innovation, through WelcomeBC, was established in July 2006 to assist skilled immigrants to secure jobs that fully utilize their foreign qualifications and work experience. It provides specialized assistance to immigrants by helping them to prepare for and obtain employment in every sector of the BC economy including transportation, construction, manufacturing, tourism, and healthcare. The BC Skills Connect for Immigrants Program includes two client groups: Stream A, highly skilled immigrants who have advanced English language skills, and Stream B, lesser skilled immigrants who have intermediate English language skills. BC Stats conducts a survey of program clients one month after they have completed the program (called the Short-Term Outcomes Survey), and again six months after completion. Data collection began in early 2011 with clients who began the General Program anytime on or after September 2009.

• Community Living British Columbia (CLBC) Work Environment Survey 2013

  
  Collection period: June 2013
  Collection method: Web
  Contact: Esther Lee, 250-387-5978, Esther.Lee@gov.bc.ca
  Description: A work environment survey of employees used to measure and identify opportunities to develop employee engagement.
  

• Developmental Student Outcomes (DEVSO) Survey

  
  Collection period: Survey will resume in January 2014
  Collection method: Phone and web
  Contact: Marti Lea Thib, 250-953-3702, MartiLea.Thib@gov.bc.ca
  Description: The purpose of this survey is to ask former upper-level ABE and ESL students to evaluate their educational experiences and to report on their transitions to the labour market and further education.
  Report: http://outcomes.bcstats.gov.bc.ca/Default/Publications.aspx

• Diploma, Associate Degree, and Certificate Student Outcomes (DACSO) Survey

  
  Collection period: January to June 2013
  Collection method: Phone and web
  Contact: Marti Lea Thib, 250-953-3702, MartiLea.Thib@gov.bc.ca
  Description: This survey collects information from past students who took diploma, associate degree, and certificate programs from a public B.C. college, institute, or teaching-intensive university. The annual questionnaire is built on a set of core questions based on the major themes of the survey: employment outcomes, further education, ratings of programs, and student satisfaction. Different sections are included each year on issues of interest to the post-secondary education sector.
  Report: http://outcomes.bcstats.gov.bc.ca/Default/Publications.aspx

• FrontCounter BC Customer Satisfaction Survey

  
  Collection period: Ongoing
  Collection method: Telephone and Web
  Contact: Leslie Rewega, 250-952-6822, Leslie.Rewega@gov.bc.ca
  Description: FrontCounter BC provides citizens and businesses in British Columbia access to information, permits and other authorizations from the provincial government’s natural resource ministries. These services are provided in a "one-stop" delivery approach, through offices across the province and through a call centre accessed by a single toll-free telephone number. In developing service improvement strategies and performance monitoring, FrontCounter BC has established a performance benchmark of client satisfaction through a survey of its clients. This survey has been occuring monthly since 2006.
  
  

• Healthy Eating Survey

  
  Collection period: May to June, 2013
  Collection method: Telephone
  Contact: Kaylie Ingram, 250-356-8050, Kaylie.Ingram@gov.bc.ca
  Description: A joint data-collection project between BC Stats and the Provincial Health Services Authority. This survey asks a random selection of British Columbians about their health, and factors that affect their health including eating habits.
  

• Long Term Disability (LTD) Application Process Survey

  
  Collection period: Ongoing
  Collection method: Mail and Web
  Contact: Deborah Cooper, 250-387-0332, Deborah.Cooper@gov.bc.ca
  Description: The Long Term Disability Application Process Survey has been collecting data from BC Public Service employees since April 2007 on a monthly basis to measure and report on the satisfaction of claimants who had applied for long term disability (LTD). The aim is to help Disability and Rehabilitation staff further refine and ease the process for applicants.
  Report: Reports are released to the BC Public Service Agency in summer each year.

• Ministry of Environment Workplace Motivation Survey

  
  Collection period: May to June, 2013
  Collection method: Web
  Contact: Julie Hawkins, 250-387-5545, Julie.Hawkins@gov.bc.ca
  Description: The purpose of this project is gain insight on how to create a positive work experience to attract and retain the next generation of workers. In particular, the project aims to identify some of the motivating factors for employees working in the ministry of Environment.
  

• Rural Taxpayers Services Survey

  
  Collection period: May to July, 2013
  Collection method: Web
  Contact: Kelly McLeod, 1-888-447-4427, BCStats.SurveyMail1@gov.bc.ca Description: The Property Taxation Branch (PTB) of the Ministry of Finance is responsible for identifying and collecting rural property tax amounts owed to the government of British Columbia. PTB has been directed to conduct a customer satisfaction survey of rural taxpayers. The survey will be key in determining the demographics of the population (such as property type, jurisdiction, etc.) along with the PTB products/services taxpayers use, and how, and their level of satisfaction with those services. The survey would also provide taxpayers the opportunity to express their opinion about what they do and do not like, and which services or products might be missing.
  

• Transportation Investment Corporation (TI Corp) Work Environment Survey 2013

  
  Collection period: April to May, 2013
  Collection method: Web
  Contact: Jodi Oystrick, 250-952-0356, Jodi.Oystrick@gov.bc.ca
  Description: A work environment survey of employees used to measure and identify opportunities to develop employee engagement.
  

• 360° Tool

  
  Collection period: Ongoing
  Collection method: Web
  Contact: Deborah Cooper, Deborah.Cooper@gov.bc.ca, 250-387-0332
  Description: On behalf of the BC Public Service Agency (PSA), BC Stats conducts the BC government-wide 360° tool. The tool was designed by the PSA’s Leadership Centre and first administered in 2003. The 360° Leadership Development Tool allows participants to rate themselves and invite their supervisor(s), direct reports, colleagues, clients and others to provide performance-based feedback based on the BC Public Service Leadership Competencies at the time. The tool was designed for the assessment and development of employees whose classification fell within the Management Level 6-12 range, although employees of other classifications have used the tool since. A confidential report generated from the survey responses highlights how a participant is perceived personally and by others.
  More Information: 360° Leadership Development Tool
  

Expand all Collapse all

• Baccalaureate Graduate Survey: 2011 Survey of 2006 Graduates

  Collection period: October, 2011 to January, 2012
  Collection method: Web
  Contact: Jim Martell, 250-387-0334, Jim.Martell@gov.bc.ca
  Description: The Baccalaureate Graduates Survey (BGS) has been designed to gather information on baccalaureate graduates' education satisfaction levels, education financing and student debt, as well as further education and employment outcomes.
  Reports: http://outcomes.bcstats.gov.bc.ca/BGS/BGS_Info.aspx

• BC Assessment Employee Engagement Survey 2011

  Collection period: November to December, 2011
  Collection method: Web
  Contact: Esther Lee, 250-387-5978, Ester.Lee@gov.bc.ca
  Description: Since 2008, BC Assessment has been conducting an annual employee engagement survey of all regular and auxiliary employees. As highly engaged employees lead to improved customer and client service, BC Assessment is interested in measuring aspects of the work environment to support improvements toward employee engagement.

• BCCAT Survey of Student Movers

  Collection period: February to June, 2012
  Collection method: Web
  Contact: Jim Martell, 250-387-0334, Jim.Martell@gov.bc.ca
  Description: Collecting information on students who changed post-secondary institutions between academic year 2010-2011 and Fall 2011 without receiving a credential; questions focus on transfer experience, satisfaction with institution/program, reasons for moving.
  Reports: estimated release date Fall 2012

• BC Registry Services Client Survey

  Collection period: February 2012
  Collection method: Web
  Contact: Kelly McLeod, 250-952-6821, Kelly.McLeod@gov.bc.ca
  Description: This survey asks a random selection of clients of BC Registry services how BC Registries is performing and how they might improve their services. The five main services provided online that are being asked about include: Name Requests Online (NRO), Corporate Online, OneStop Business Registry, Personal Property Registry (PPR) and Manufactured Home Registry (MHR).

• BC Strategic Training and Transition Fund Outcomes Survey

  Collection period: 2009 to 2012
  Collection method: Telephone and Web
  Contact: Ian Darling, 250-387-0684, Ian.Darling@gov.bc.ca  
  Description: The BC Strategic Training and Transition Fund Outcomes Survey was conducted by R.A. Malatest and Associates on behalf of program service providers, BC Stats, and the Ministry of jobs, Tourism and Skills Training. The survey followed-up with participants who took a course or program, or received services or funding through a program funded by the BC Strategic Training and Transition Fund. Participants were called or emailed approximately 3 and 12 months after they completed or substantially completed their program. The survey asked participants questions regarding their satisfaction with the program, employment status, occupation, industry, weekly hours of work, wages, further education or training, and solicited general comments about the program.
  Report: Program year reports are available at http://www.jtst.gov.bc.ca/labourmarketagreement/

• Climate Action Secretariat: Preparing for a Changing Climate Survey

  Collection period: February, 2012
  Collection method: Web
  Contact: Beth Collins, 250-356-7982, Beth.Collins@gov.bc.ca
  Description: This survey explores the links between climate, weather and the work and planning that the B.C. Government does across the province. The survey has been designed to reflect the diverse range of objectives and staff activities across government, regardless of whether respondents feel the survey topic is directly related to their work.
  Report: Preparing for a Changing Climate

• Community Living BC Work Environment Survey

  Collection period: February, 2012
  Collection method: Web
  Contact: Jodi Oystrick, 250-952-0356, Jodi.Oystrick@gov.bc.ca
  Description: This survey explores the area of employee engagement within Community Living BC.

• Flexible Work Tool Evaluation Surveys

  Collection period: April to September 2011
  Collection method: Web
  Contact: Susan Melville, 250-387-5545, Susan.Melville@gov.bc.ca
  Description: The BC Public Service has identified, in the fifth edition of the corporate human resource strategy Being the Best, three fundamental culture shifts to support the organization’s goals. One of these shifts is, “A trusted, professional workforce that embraces open communication, a collaborative work environment, and flexibility and choice in work styles and tools.” Other changes such as the Citizens @ the Centre strategy and employee expectations have led to a commitment to provide employees with choice in the tools they use. This choice is being supported by a pilot program involving iPads and iPhones. For the Flexible Work Tool Pilot, or what is also known as “The iPhone and iPad Pilot,” just over 300 BC Public Service employees were identified by Shared Services BC, and invited to use either an iPhone or an iPad for a four month pilot period. The purpose of the iPad and iPhone pilot was to gather information to assist in larger, corporate transformation projects.

• HealthLink BC Survey 2012

  Collection period: August to September, 2012
  Collection method: Telephone
  Contact: Beth Collins, 250-508-5808, Beth.Collins@gov.bc.ca
  Description: The HealthLink BC Survey measures provincial awareness and usership of services including 811, Nursing Services, Dietitian Services, the BC HealthGuide Handbook, the HealthLink BC Files and the HealthLink BC website.
  

• Ministry of Transportation & Infrastructure Information Management Branch (IMB) Customer Satisfaction Survey

  Collection period: March, 2012
  Collection method: Web
  Contact: Kelly McLeod, 250-952-6821, Kelly.McLeod@gov.bc.ca
  Description: This survey assesses the Ministry's Information Management Branch's (IMB) services and organizational structure. As part of the IMB's Strategic Transformative Initiative, customers are asked to provide their opinions and ideas on what can be improved to better serve their evolving needs.  The survey focuses on the services provided by IMB, not those provided through Shared Services BC.
  

• Pan-Canadian Settlement Outcomes Survey

  Collection period: June to October, 2012
  Collection method: Telephone and Web
  Contact: Mark Fassina, Mark.Fassina@gov.bc.ca
  Description: Selected respondents are invited to participate in important research being funded by the Government of Canada and conducted by BC Stats on behalf of federal, provincial and territorial governments. We are looking to hear from people across Canada who have immigrated in the last five years. Through a survey, we will be asking questions about peoples’ experiences settling in Canada so that we can better understand how their experiences can be improved. R.A. Malatest & Associates, the research firm administering the survey on behalf of BC Stats, will contact respondents by telephone from June to October 2012 and invite them to participate in the survey. Respondent participation in the survey is voluntary. BC Stats will protect the privacy and the confidentiality of responses according to the provisions of the Statistics Act and the Freedom of Information and Protection of Privacy Act. This means that neither the Government of Canada nor the provincial or territorial governments will have access to any of the personal information provided by respondents; a respondent’s decision to participate in the survey and their answers will not affect their immigration status or that of their family. Your valuable input in the survey will help us ensure that immigrants are able to successfully settle in Canada. We count on your feedback and thank you in advance for your participation.

• Representative for Children and Youth Advocacy Survey

  Collection period: Ongoing survey now inactive
  Collection method: Telephone
  Contact: Beth Collins, 250-356-7982, Beth.Collins@gov.bc.ca
  Description: In 2010, the Representative for Children and Youth established a baseline measurement of satisfaction with advocacy and other services provided by the Office of the representative. The office continues to measure its performance.
  

• Rural Taxpayers Services Survey

  Collection period: September - November 2012
  Collection method: Web
  

  Contact: Brooke Somers, Brooke.Somers@gov.bc.ca

  Description: The Property Taxation Branch (PTB) of the Ministry of Finance is responsible for identifying and collecting rural property tax amounts owed to the government of British Columbia. PTB has been directed to conduct a customer satisfaction survey of rural taxpayers. The survey will be key in determining the demographics of the population (such as property type, jurisdiction, etc.) along with the PTB products/services taxpayers use, and how, and their level of satisfaction with those services. The survey would also provide taxpayers the opportunity to express their opinion about what they do and do not like, and which services or products might be missing.

  
  

• Service BC Call Centre Survey

  Collection period: Jan-Mar 2013
  Collection method: Telephone and Web
  Contact: Leslie Rewega, 250-952-6822 or toll-free 1-888-447-4427, Leslie.Rewega@gov.bc.ca
  Description: Survey of individuals who have recently called the Service BC Call Centre (recently renamed from Enquiry BC). The purpose of the survey is to measure satisfaction with the service provided by the Service BC Call Centre and to try to improve the experience of their customers.

• Service Delivery to Diverse Populations Survey

  Collection period: May to July, 2012
  Collection method: Telephone survey and in-person focus groups/interviews
  Contact: Linda Cummings, 250-387-4293, Linda.Cummings@gov.bc.ca
  Description: Surveys, focus groups and interviews are being conducted to find out how to best meet unique needs of a broad range of British Columbians and help support diversity in the BC Public Service workplace.

• Shared Services BC (SSBC) Tenant Satisfaction Survey

  Collection period: November 2011
  Collection method: Web
  Contact: Deborah Cooper, 250-387-0332, Deborah.Cooper@gov.bc.ca
  Description: Shared Services BC (SSBC) provides a broad suite of real estate and property management services to over 30,000 public servants in the British Columbia Public Service and the broader public sector. The survey asked tenant of buildings that SSBC leases, owns, or manages, to provide their feedback on a range of issues relating to their physical work environment (i.e., building and workspace). The feedback provided SSBC and its property management service provider, Workplace Solutions Inc. (WSI), with a better understanding of tenant needs and expectations, helped identify service improvements, and will assist in the development of future real estate and accommodation plans and approaches.

• Vancouver Justice Access Centre (VJAC) Client Survey

  Collection period: February 2012
  Collection method: Telephone
  Contact: Kelly McLeod, 250-952-6821, Kelly.McLeod@gov.bc.ca
  Description: This survey is being asked of a random selection of previous clients of the Vancouver Justice Access Centre (VJAC) and asks about the quality of the services of this organization. The survey includes a full range of clients and their opinions, regardless of how familiar they are with the Vancouver Justice Access Centre or what their opinions might be.
  Report: will be released to the Ministry of Attorney General, Family Justice Services Division in April 2012